Terms and Conditions
Our terms and conditions are there for any members to refer to at any point throughout their membership.
We are providing a service that is effective, however, it is your responsibility to follow our guidance and implement it into your lifestyle in order to benefit from it.
Where you book a course for an online programme or online Personal Training, you are committing to the whole 12-week course or monthly personal training, and we are unfortunately unable to accept any cancellation or refunds of your booking, unless medical proof is provided. This is because you are reserving a space which could have been offered to someone else and we may not be able to fill that space if you decide to cancel. Before placing your booking please do check that you will be able to commit to the whole course.
If you are an Online PT membership, After your initial 12 weeks you will automatically be placed onto a monthly recurring membership.
The notice period for cancellation is 30 days from your next payment date.
The Membership Fee is to be paid by Credit/Debit Card or bank transfer. The Membership Fee is to be paid prior to the course start date N.B – You are paying EH Fitness for the services as outlined in this agreement. In the event that you do not use the services, you will still be responsible to make payment for the full term as agreed above.
Refund Policy:
Membership: If you’re having trouble with your new programme or believe it needs to be altered in some way, please call EH Fitness on 07359363518 immediately to speak to one of our team.
You are entitled to a 7-day cooling-off period from the date of your sign-up appointment. After accepting our terms and condition this will be subject to a 15% admin fee.
Acceptance of membership:
The decision to accept the membership application of a EH Fitness member shall be at the sole discretion of the gym and we also reserve the right to verify or require proof of all information given in order to obtain membership.
If we accept your membership application, membership of the gym shall commence upon the first membership payment or upon the date of this agreement, whichever is the earlier. The acceptance by the gym of a membership application shall constitute a legally binding agreement between us.
You agree to be bound by the terms and conditions of this agreement. You have the right to end this agreement during a 7 day cooling off period by giving us an email/written notice in accordance with the terms of this agreement. If you tell us to do anything in relation to this agreement or your membership, we will accept that as authority from you.
Terms and Conditions may be updated throughout your membership, please refer back for reference.
Membership of the facility is personal to you, and you are responsible under the terms of this agreement. All of these terms and conditions of membership apply to you unless we tell you otherwise. The gym will not refund Membership Fees if you choose not to attend the gym or sessions online.
EH Fitness also reserves the right to change the level of fees from time to time, but guarantees that the level of your membership fees will NOT increase during your Commitment Period (first 6 or 12 weeks). We will give you at least 30 days written notice of any changes to the levels of membership fees.
Ending your Membership
You are welcome to cancel your membership or programme at any time however you will still be liable for the full initial investment in your first 6 or 12 weeks of this membership. Any monies paid will be retained by EH Fitness and you will still be obliged to honour all payments in your agreed membership plan.
EH Fitness has a strict no refund policy. N.B – You are still required to pay your membership in full for the 6 or 12 week course and within your cancellation period and you must continue to pay your membership fees until your membership ends. If you want to give notice, it must be in writing or by e-mail. Your notice is not effective until we have received it. We advise that when you give notice you get proof that we have received it.
Cancellation notice is 30 days from your next payment date.
Your Health and Safety
Your health and safety are important to us, your coaching is online so we will require you to be open and honest with any limitations you are facing and adbice us of struggles. You have the opportunity to send us form videos where we will critique and give guidance back.
You will be required to fill our the medical questionnaire which you must read carefully so that you understand the risks and benefits involved in taking part in exercise. If you do have any concerns at all, please raise them with us as we may be able to suggest adaptations which can help. You should only sign the form and take part in the exercise if you are comfortable that any concerns have been resolved to your satisfaction.
You know your body better than anyone else so please make sure you listen to it and stick to your limits during the class and the advice given by our coaches.
Please ensure you wear comfortable clothing and footwear appropriate for exercise and remove any loose items such as jewellery
Our Responsibility
We are not responsible to you for any loss or damage which we could not have reasonably foreseen, or for any loss or damage which is a result of you failing to comply with these terms.
As explained above and in the informed consent form, despite the care that we take in creating your programme there are inevitably risks associated with taking part in any physical activity of this nature. We cannot accept responsibility for any loss or damage that you suffer whilst participating in workouts unless you can show that this was as a result of a lack of care or other wrongdoing on our programming.